Mktzap - Plataforma de atendimento multicanal e chatbot

To hire Mktzap, just get in touch with our commercial team. In this way, you can chat with our specialists who can perform a demonstration, answer questions and show you success stories in the use of Mktzap.

Some customers may be wary of configuring and using Mktzap themselves. After all, not everyone is intimate with digital platforms, right? But there's no reason to be nervous! At New Way, we offer the “New Way University”, an exclusive virtual learning environment for customers.

At the University, there are numerous tutorial videos and the most varied instructions for customers to stay on top of how Mktzap works. In addition, while the customer is trained through video classes, it is possible for him to communicate with our support through chat, solving doubts in real time.

By watching New Way University videos and tutorials, customers are expected to be already familiar with Mktzap's digital solution. Then, it is time to fill out a form with questions that will guide the default settings of the digital solution for the customer.br>

The most personalized settings are at the customer's expense, such as the development of automatic messages, creation of other access logins, among other features. But, in case of doubts or problems, the customer can count on our support team!

New Way's support is a big differentiator. After all, we work with extended hours during working days, operating from 7am to 7pm. On weekends and holidays, we offer on-call support. But we must point out that the instabilities in Mktzap are minimal, as we guarantee 97.8% stability full-time, 7 days a week, 24 hours a day.