Mktzap - Plataforma de atendimento multicanal e chatbot

Logo Mktzap

Discover Mktzap, service platform and chatbot for business

Automate your interactions using a support platform for WhatsApp, Instagram, Telegram, Facebook Messenger, SMS, Email and Webchat

Mktzap

What is the platform and how it works

Find out how Mktzap can improve your service

With Mktzap, it is possible to interact with customers in multiple communication channels, from a single panel. Discover some benefits of this digital solution!

  • Get access to reports

    Understand how to improve your service customer service based on data.

  • Improve your SAC

    With the help of chatbots, interact with your customers full time - 7 days a week, 24 hours a day.

  • Offer a good service

    Optimize your interactions with the customer and be recognized in the market for quick and organized service.

  • Organize your work

    Mktzap organizes the work of your team, optimizing the tasks of employees and serving customers in real time.

  • Explore multichannel

    With Mktzap it is possible to interact with customers through 7 different communication channels, through a single panel.

  • Count on our support

    Last but not least: when using Mktzap, count on our support team with extended hours, until 23:00.

COMPLETE SOLUTION

Mktzap is often used for customer service. But it can also be useful in internal communication and HR routines, sales strategies and even marketing campaigns.

  • HR

    Optimize internal communication and repetitive HR routines.

    Make WhatsApp a complete internal communication channel for: issuing reports; availability of chatbots to answer questions full-time; recruitment automation; carrying out internal marketing campaigns; receipt of suggestions; bureaucracy facilitation and much more.

  • Attendance

    Organize your customer service with Mktzap

    Offer multichannel to your customer. In addition, count on service queues, automatic distribution of cards and integration with chatbots that automate repetitive messages. Control your team's service time and have access to service history and reports for robust performance.

  • Sales

    Sell ​​on the main communication channels today

    Accelerate your sales process - all the way to closing the deal - with Mktzap. In addition, from the reports, analyze what should be maintained (or improved) in the customer relationship pre, post and during sales. Create campaigns with powerful triggers and take your lead to a communication channel integrated with Mktzap to observe results!

  • Marketing

    Launch marketing campaigns with Mktzap

    Through Mktzap reports it is possible to follow what is selling the most! This helps you better target your next marketing strategies. Also, make mass shots via WhatsApp and SMS and reach multiple contacts simultaneously. Keep your customers warm with promotions, promotions and more.

CHANNELS

Live the best experience with your digital service

Answer WhatsApp, Instagram, Telegram, Facebook Messenger,SMS, Email, Webchat in one place:

  • Icon WhatsApp

    WhatsApp

  • Icon Instagram

    Instagram

  • Icon Telegram

    Telegram

  • Icon Messenger

    Facebook Messenger

  • Icon SMS

    SMS

  • Icon E-mail

    E-mail

  • Icon Webchat

    Webchat

  • Icon WhatsApp

    WhatsApp

  • Icon Instagram

    Instagram

  • Icon Telegram

    Telegram

  • Icon Messenger

    Facebook Messenger

  • Icon SMS

    SMS

  • Icon E-mail

    E-mail

  • Icon Webchat

    Webchat

  • Icon WhatsApp

    WhatsApp

  • Icon Instagram

    Instagram

  • Icon Telegram

    Telegram

  • Icon Messenger

    Facebook Messenger

  • Icon SMS

    SMS

  • Icon E-mail

    E-mail

  • Icon Webchat

    Webchat

FEATURES

Live the best experience with your digital customer service

Schedule Demo

FAQ

Do you have any doubts about the functions and facilities of Mktzap? We can help with the answers below!

Previously, here on this page, you learned about some Mktzap plans, aimed at companies in multiple segments, including small, medium and large businesses. To hire our service, just contact our commercial team. That way, you can clear your doubts with experts. In addition, you can also perform the free trial (valid for one week!) to get to know Mktzap better.

Some customers may be wary of configuring and using Mktzap themselves. After all, not everyone is intimate with digital platforms, right? But there's no reason to be nervous! At New Way, we offer the “New Way University”, an exclusive virtual learning environment for customers.

At the University, there are numerous tutorial videos and the most varied instructions for customers to stay on top of how Mktzap works. In addition, while the customer is trained through video classes, it is possible for him to communicate with our support through chat, solving doubts in real time.

By watching New Way University videos and tutorials, customers are expected to be already familiar with Mktzap's digital solution. Then, it is time to fill out a form with questions that will guide the default settings of the digital solution for the customer.br>

The most personalized settings are at the customer's expense, such as the development of automatic messages, creation of other access logins, among other features. But, in case of doubts or problems, the customer can count on our support team!

New Way's support is a big differentiator. After all, we work with extended hours during working days, operating from 08:00 to 20:00. On weekends and holidays, we offer on-call support. But we must point out that the instabilities in Mktzap are minimal, as we guarantee 97.8% stability full-time, 7 days a week, 24 hours a day.

I hired Mktzap, but in a short time I decided to cancel my subscription. Will I pay some kind of fine? No! At New Way, there is no minimum contractual time. However, when purchasing Mktzap, the customer must pay the setup fee, that is, the fee for implementing the digital solution. This fee, after activation of the customer's registration, must be paid in full - even in case of breach of contract.

To terminate Mktzap's services, we kindly ask our customer to give a minimum 30 days notice. Otherwise, days proportional to use will be charged.

800+ companies have revolutionized their customers and employees’ experiences

MARKETS

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