New Way - A transformação do relacionamento digital a seu alcance

800+ companies have revolutionized their customers and employees’ experiences

MARKETS

Find out all the advantages MKTZAP offers to your market sector!

Retail

Offer a positive experience in all steps of your customer’s buyer journey with fast communication.

E-commerce

Increase sales and the conversion rate of your virtual store with digital assistants available to your customers 24 hours a day, 7 days a week.

Healthcare

Speed up your service and scheduling of medical exams and consults, and prevent your patients from suffering through long lines.

Internet Service Providers (ISP)

Improve your customer experience with fast customer service and easy access to important informations automatically.

Financial Services

Offer convenience to your customers being available in several digital channels in a fast and organized way.

FEATURES

Live the best experience with your digital customer service

All digital channels in a single dashboard

Unify your digital relationship, transform conversations in data and maximize your results.

Contact
Automation

Use virtual assistants to make your interactions with customers easier and faster

Automatic
Distribution

Automatically distribute cards and speed up your customer service, and your teams work

High Control
in operations

Manage all your operators activities and have access to service status in real time

Data driven
Operation

Have access to several reports in real time with the most important metrics and analyse your results for decision making

Amplify your business potential

Make assertive decisions by keeping close to your operation metrics, antecipate scenarios and direct your resources expertly

Organization

All the information about your operation centered in a single analytic dashboard

Management & Control

Keep up with your operators performance and establish their access clearance in the platform

Increase
productivity

Know exactly where you need to improve your service based on data

Virtual service 100% customized

Build your chatbor yourself, without complications! Pre-programmed conversations assure agility for your service, beyond creating real connections with your public and improving your results.

Best Channels

Automation integrated to your main service channels

Availability 24x7

Have a virtual agent available to your customers at all times

Make your company's relationships smarter

It is, in fact, possible to use artificial intelligence to make your conversations smarter, faster and humanized.

Machine
learning

More and more intelligent service based on your own data

Optimized
Experience

Better flowing, more assertive conversations

Availability
24x7

Smart and automated service that works so you don't have to

Innovation for
your business

Processes and costs optimization and a lot more in a much more current operation

Optimize your customers and leads experiences

Be a click away in your customers and leads' peak of interest moment with a practical and user friendly channel

Live Customer
Service

Provide a webchat in your website or platform so that active users have fast access to yout customer service

No Waiting

The application loads with your website, ready for instant service

New Way community in numbers

Companies

+0M

tickets

+0B

interactions

active users

New Way Use Cases

Check out our clients’ testimonials on “Papo de Sucesso”

Agility & Organization

Case Unimed Bauru

Automated customer service is an important factor when talking about agility and organization. Because of that, Unimed Bauru adopted MKTZAP and got amazing results. Check out how!

Service & Management

Case Alobela

Customer service through digital channels makes all the difference if you want to stay relevant to the market. Alobela got a head start and is already reaping the benefits. See how!

Growth & Savings

Case Jequiti e Baú da Felicidade

Digital customer service automation and availability is key to an operation’s growth. See the results that Jequiti and Baú da Felicidade reached with MKTZAP!

Innovation & Relationship

Case Paschoalotto

The adoption of digital channels for service is vital to keep market relevance. Paschoalotto understood the revolution in consumer behavior and innovated by implementing MKTZAP. Find out how!

See all cases

Keep up to date with specialized content!

Access

Instituto Novo Caminho: conheça o projeto social da New Way

O Instituto Novo Caminho surgiu do sonho dos fundadores da New Way em Piratininga/SP. Saiba mais sobre a organização sem fins lucrativos. Antes de tudo, é preciso dizer que o Novo Caminho foi fundado em 2018. A princípio, o projeto social tem sede na cidade de Piratininga/SP, próxima a Bauru e é 100% mantido pela

Métricas de atendimento ao cliente: quais a minha empresa deve utilizar?

As métricas de atendimento ao cliente direcionam as ações estratégicas da sua empresa para garantir uma experiência satisfatória aos consumidores. Conheça 3 delas! Quando falamos em atendimento ao cliente, as métricas são de extrema importância para medir a qualidade da sua operação. Mas você sabe o por quê? Através de resultados concretos, é possível tomar

Campanhas MKTZAP: como utilizar o disparo de mensagens em massa?

Você sabe como criar estratégias para disparo de mensagens em massa aos seus clientes? Com o MKTZAP isso é possível. Saiba como! O WhatsApp, por ser o aplicativo mais utilizado pelos brasileiros, é um dos canais oficiais de comunicação entre consumidores e marcas. Seja para tirar dúvidas, fazer um pedido, receber promoções, entre inúmeras outras

DOWNLOADABLE RESOURCES

Be a staple company for customer relationship

[E-book]

RH 4.0

Tecnologias para engajar colaboradores

Baixar

[E-book]

Metodologia ágil em equipes de atendimento

Prepare sua equipe para colocar a agilidade em prática!

Baixar

[E-book]

Checklist do E-commerce

Uma lista completa para você turbinar sua loja online!

Baixar

[E-book]

Planejamento 2021 – Marketing & Vendas

Tudo sobre planejamento e quais os passos necessários para atingir novos objetivos.

Baixar

Full content

Jobs

We're hiring!

Check our vacancies!

New Way - A transformação do relacionamento digital a seu alcance

Organize and optimize your digital relationship

800+ companies have revolutionized their customers and employees’ experiences

MARKETS

All digital channels in a single dashboard

Contact Automation

Automatic Distribution

High Control in operations

Data driven Operation

Amplify your business potential

Organization

Management & Control

Increase productivity

Virtual service 100% customized

Best Channels

Availability 24x7

Make your company's relationships smarter

Machine learning

Optimized Experience

Availability 24x7

Innovation for your business

Optimize your customers and leads experiences

Live Customer Service

No Waiting

New Way community in numbers

New Way Use Cases

Case Unimed Bauru

Case Alobela

Case Jequiti e Baú da Felicidade

Case Paschoalotto

Instituto Novo Caminho: conheça o projeto social da New Way

Métricas de atendimento ao cliente: quais a minha empresa deve utilizar?

Campanhas MKTZAP: como utilizar o disparo de mensagens em massa?

RH 4.0

Metodologia ágil em equipes de atendimento

Checklist do E-commerce

Planejamento 2021 – Marketing & Vendas

Jobs

Contact
Automation

Automatic
Distribution

High Control
in operations

Data driven
Operation

Increase
productivity

Machine
learning

Optimized
Experience

Availability
24x7

Innovation for
your business

Live Customer
Service